Usually by default, all companies have the pdf element of the email receipt switched on by default. As majority of our retailers are on the html only email template, the pdf attachment of this needs to be turned off against each company.
To do this, please:
- Select the Companies tab from the account
- Select the company from the list
- Set the receipt format value to None.
- Scroll to the end of the page and click save
Often, when an existing retailer has a current pdf + html template and is migrating across to the html only template, the rollout is sometimes done on a store by store basis. In this case, we would need to ensure the relevant store associated has the email template correctly set along with the receipt format set to None. To do this:
- Select the Store tab from the account
- Select the store from the list
- In the email template field, select the relevant template to assign it against the store
- Set the receipt format value to None.
- Scroll to the end of the page and click save