Patrick

If the software can't download a config and there is a connection error in the logs saying: 'An attempt was made to access a socket in a way forbidden by its access permissions' it means another pr...

Are you sending an email with attachments? Many attachments will be blocked by default (exe files, password protected zip files) as they may contain malicious content, try sending the email without...

Software and Operating System Requirements Operating System Windows XP (with Service Pack 3) or later Windows XP Embedded (with Service Pack 3) or later Windows Server 2003 or later .NET 2.0 - ....

Problem: .NET 2 missing. Symptom: The error may look something like "Error 1001: InstallUtilLib.dll" when running the msi. Solution: This usually means .NET 2 (or, if you like, 3.5) needs to be ins...

When a till is on silent mode yRprinter will still be listening for receipts but the screen will not be popping up. To turn this mode on or off do the following: Log in to the retailer interface (...

Tags: url, login, platform, datahub, logging in, account access, log in, retail login Please note, the Retailer Login and support system use separate log-in systems.  To login to the retail login, ...

tags: network firewall settings whitelist IP address range App Engine. References:  https://cloud.google.com/appengine/kb/#static-ip For the eyos retail client to access the cloud from the till and...

Can manifest as a "No debugger found"-type message. On .NET 2.0 this is an issue that is known to occur: https://support.microsoft.com/en-us/kb/923028. Original ticket: https://yreceipts.zendesk.co...

tags: Cybertill, Internet Explorer, Opos, ActiveX Symptoms: Error as soon as the printer is opened by the Internet Explorer application (through ActiveX control). No yRSO (driver) logs either. On c...

Symptom: Service doesn't start on Windows start up. prism is installed, but service always appears as "Stopped" under services in Task Manager or services.msc. Cause: On boot up there is a mad rush...