Patrick

tags; install, reinstall, reinstalled, installing email receipts, eyos retail Install, eyos retail installed Log in to the Retail Login backend Ensure the store and till are there by checking the ...

Access requirements: Administrator on the till, Administrator in the retail loginNOTE: This only applies if you have a custom exe provided for your company and will not work with a standard MSI.  ...

If the datahub is enabled for your account, all users will have access to it. This includes users of type user, manager and admin.  'datahub read' and 'datahub write' users will be restricted to on...

Technical email addresses are used for a number of web hooks such as JSON data posting.  You can change who receives these emails by editing the 'Technical Contact Email Addresses' text box shown b...

In Retail Pro, go to Workstation Preferences (WS), then expand "Printing" then "Receipts". If BlackIce is set up (i.e. RedirectPrinter=true) then there will be two printers that effectively print t...

Please use support@retail.eyos.one for all technical queries with yRprinter and retail cloud or call from NAM and EMEA +44 20 3322 9800For users in APAC, please use the support email address above.

If you're trying to add new users and get the error saying 'email address is already being used' there are a couple of possibilities. 1. The user has already been added to the system and been delet...

tags: email status, bounce, bounced, email delivered, transaction search, spam, mailbox unavailable Log in to the Retail Login Click on the Datahub icon in the top right of the page which will be ...

Sometimes a retailer may not want a physical printer attached to a till but still want to send email receipts. If prism is configured to look at Windows Printer settings, the following will enable ...

When trying to rename a printer, event though it looks like there are no printers of this name.    This happens occasionally on Black Ice (but is not restricted to it) when there is a printer shar...