Access Services.msc to Ensure the prism Service is Running

1. Open services.msc
   1. Click start
   2. Select Run
   3. Enter "services.msc" and press enter.
2. Locate prism Service x_x_x_x (where x_x_x_x is the version number, e.g. 3.0.0.0). Ensure that this service is marked as running - If not, the prism service is not running. This may impact prism functionality.
3. You can attempt to resolve the issue by:
   Starting the prism service by right clicking on it and selecting Start.

If the attempted resolution above does not solve your problem, please raise a support ticket and advise what steps you have taken.