eyos prism

Epos Specific Information

• Retail Pro - Printing Documents Twice

Offline

• Offline receipts queue settings
• How eyos prism works when network is offline

Database or ODBC

• Installing the Oracle Instant Client
• Prepopulating the Screen with Email Addresses from an Oracle Database

Troubleshooting

• Retrieving prism Config XML file from Tills
• prism has stopped working error message appearing multiple times
• Raising a support ticket for faulty eyos prism behaviour
• Connection error caused by 'An attempt was made to access a socket in a way forbidden by its access permissions'
• Access Task Manager to check if the eyos prism Application is Running
• Testing Network Connectivity via eyos prism

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Install and Uninstall

• Network or firewall settings for eyos prism and API integrations to access the cloud
• Silent Mode eyos prism installation via command prompt
• How to install the eyos prism msi on your till
• Portable installer: Prompt for install of .NET 3.5
• Network connectivity issues
• Invalid drive error when using portable installer

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Configuration

• Refreshing the config

prism Service

• Service failed to start - Till with restricted network
• Access Services.msc to Ensure the prism Service is Running
• Service won't start on system startup

OPOS Printers

• prism Service Object in the Registry
• Internet Explorer POS error

Windows Printers

• Setting up a virtual printer in Windows to work with eyos prism
• Can't rename printer printer (Another printer with this name already exists).
• Capturing print jobs on Printers shared from another machine

Serial (COM) Port Printers

• Issues with COM Port & SPMC (HHD) Installed