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  1. eyos
  2. eyos prism
  3. Troubleshooting

Troubleshooting

  • Retrieving prism Config XML file from Tills
  • prism has stopped working error message appearing multiple times
  • Raising a support ticket for faulty eyos prism behaviour
  • Connection error caused by 'An attempt was made to access a socket in a way forbidden by its access permissions'
  • Access Task Manager to check if the eyos prism Application is Running
  • Testing Network Connectivity via eyos prism
  • Retrieving eyos prism Logs from Tills
  • eyos prism screen not popping up after a transaction
  • Receipt Coming from the Wrong Store
  • Memory corruption due to excessive network problems
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