Access Task Manager to check if the eyos prism Application is Running

1. Open task manager via one of the following means
   1. Press CTRL+SHIFT+ESC
   2. Right click on the Task bar and select "Task Manager"
   3. Press CTRL+ALT+DEL and Select "Task Manager"
2. Once opened, select the Details tab. Ensure prism_x_x_x_xxx.exe appears somewhere on this list (where x_x_x_xxx is the version number, e.g. 3.0.0.100). If this is not listed, the prism application is not running and electronic receipts will not be offered on this Till.
3. You can attempt to resolve the issue by:
   Launching the prism application - Normally located at C:\Program Files (x86)\prism\x_x_x_xxx\yRprinter_x_x_x_xxx.exe (where x_x_x_xxx is the version number).

If the attempted resolution above does not solve your problem, please raise a support ticket and advise what steps you have taken.