Adam Short

You might need to check what information eyos has for each store, such as email address or telephone number. This can be easily achieved with the new "Download Details" button which exports a csv o...

First, Log in to the eyos portal prod linkprod-uk link The support team can tell you which link you should use. You can then get to the reporting dashboard by clicking on this icon (hovering over ...

You may want to view all the tickets (including solved/closed) reported by you or your organisation in order to check resolution times or progress of active issues. To do this you can log in at sup...

This is required if you wish to use the prepopulation feature of the data capture screen and you do not already have an Oracle ODBC driver installed. Ensure you are logged in as an administrator D...

Log in to the eyos website. Press the 'Tills' tab. This will display a list of all tills on the account under their respective stores Click on the till you wish to get the ID for Look in the url b...

tags: store closure, branch closure, remove store, store closed, store closing, closure notification   Log in Select a store or till - this can be done from the "Stores" or "Tills" tab or from the...

tags: screen not appearing, floating button not present, not popping up,  no prompt for email receipts, not coming up, screen popup, currently launching, prompt on receipt If the screen is not popp...

Setting Up the System DSN A system DSN needs to be setup in order to use the preopulation feature, this requires an installation of the Oracle ODBC driver (Oracle instantclient - we normally use in...

If your digital receipts are reporting a different store to the one they were actually sent from, this means the application's config is pointing to the wrong till. This could be caused by using an...