Patrick

In Retail Pro, go to Workstation Preferences (WS), then expand "Printing" then "Receipts". If BlackIce is set up (i.e. RedirectPrinter=true) then there will be two printers that effectively print t...

Please use support@retail.eyos.one for all technical queries with yRprinter and retail cloud or call from NAM and EMEA +44 20 3322 9800For users in APAC, please use the support email address above.

If you're trying to add new users and get the error saying 'email address is already being used' there are a couple of possibilities. 1. The user has already been added to the system and been delet...

tags: email status, bounce, bounced, email delivered, transaction search, spam, mailbox unavailable Log in to the Retail Login Click on the Datahub icon in the top right of the page which will be ...

Sometimes a retailer may not want a physical printer attached to a till but still want to send email receipts. If prism is configured to look at Windows Printer settings, the following will enable ...

When trying to rename a printer, event though it looks like there are no printers of this name.    This happens occasionally on Black Ice (but is not restricted to it) when there is a printer shar...

If the software can't download a config and there is a connection error in the logs saying: 'An attempt was made to access a socket in a way forbidden by its access permissions' it means another pr...

Are you sending an email with attachments? Many attachments will be blocked by default (exe files, password protected zip files) as they may contain malicious content, try sending the email without...

Software and Operating System Requirements Operating System Windows XP (with Service Pack 3) or later Windows XP Embedded (with Service Pack 3) or later Windows Server 2003 or later .NET 2.0 - ....

Problem: .NET 2 missing. Symptom: The error may look something like "Error 1001: InstallUtilLib.dll" when running the msi. Solution: This usually means .NET 2 (or, if you like, 3.5) needs to be ins...