Application logs
When doing initial analysis on a problem with prism, the log files are a good place to try and get to the bottom of the problem. It is also a good idea to attach these files to any support tickets you raise as a result of the problem as it will help the eyos retail team diagnose & fix your issue as soon as possible.
- Open Windows Explorer
- Navigate to the prism install directory (normally C:\Program Files (x86)\eyos prism) or (C:\program files\eyos prism)
- Log files can be in the base directory (ending in .log) or the log folder
- The log files for the Application, Service, and all other components are available here and can be attached to a support ticket, please send the entire log folder (or all the log files ending in .log, .log.1 or .log.2)
Installer logs
You should be able to find installer logs in the user temp directory (type in echo %TEMP% in the command line to obtain the path). On later versions of prism there should be a log file called %TEMP%\eyos_prism.TraceLog.log after installation.
If using the portable installer, there may be an additional log file, something like prism_portable_install_20180521105458.log.
If there's a more difficult issue where the windows installer itself is failing you may need to enable MSI logging. For more advanced logging of the windows installer process, you can run the installer command like this:
eyos_prism.msi /L*V installLogs.txt
However if you're in this deep it may be better to get in contact with a developer.