Usual process to raise a support ticket starts with emailing support@retail.eyos.one. Your organisation may have a slightly different process however, please consult your account manager if this is the case.
Please provide the following in your support query:
- What is the hostname of the machine(s) the issue was observed occurring on?
- What behaviour did you expect to see?
- What behaviour did you observe that was faulty?
- How can the issue be reproduced? (detail the steps to reproduce)
- Please provide the logs whenever possible. Here's how.
- Please provide any outputs that are visible for example JSON files from WebHooks
- Please provide any receipt keys that may be visible
- Please include screenshots any unusual messages that were displayed, for example, error messages, virus scanner warnings.
- Also please provide details of any investigation of the problem you have already undertaken
tags; bugs, errors, faults, exception