Raaqim Kabir

The below video recording shows how you can install the prism msi using a silent mode command prompt   https://www.loom.com/share/cc11507f7017465cacfa006ad7af33a9?sid=67f44414-d98d-44df-84c3-21e1d1...

Usually by default, all companies have the pdf element of the email receipt switched on by default. As majority of our retailers are on the html only email template, the pdf attachment of this need...

Before proceeding with the instructions below, the till hostname that you plan to install the msi on must be present in your yRcloud account. If you have not informed our team about this, please se...

When troubleshooting a problem with prism where the screen does not pop up or certain elements of the screen does not display, the config xml file are a good place to check to try and get to the bo...

If the prism application appears to display an "prism has stopped working" error message interfering with your day to day tasks, then is it most likely the issue with a corrupted config file that e...

We require an external sender address so that we can route the processed digital receipt via your chosen email address. The processes involved are listed below:1. Please contact your account manage...

If no date range is specified within the filter, any entry provided in the search box (e.g. transaction number, email address, email only transactions) will only look at last month's worth of data ...

In situations when a store loses its network connection, the prism screen will still pop-up on your tills and let you successfully complete the transaction. When there is no network on the till we ...

To test the connection between the till and the eyos retail cloud service, please follow the steps below Locate the prism icon in the system tray Right click the icon, and select Test Connectivity...

The config is typically refreshed automatically every two hours. To refresh it manually, please: click the prism icon in the notification area (AKA system tray) click Refresh Config in the configu...