Patrick

The service failing to start is typically encountered on tills who can not access windowsupdate.com.  In the event viewer logs, there will typically be errors from crypt32 in a form similar (but pe...

HTML renders very differently inside different email clients. This article is a collation of different issues.  Client - Outlook Issue: Cropped Image (img) inside a table (td). from: https://cm.eng...

If the following prompt may appear when running the portable installer on a Windows 10 machine without .NET 3.5 installed: Windows 10 does not allow standalone installs of .NET 2.0 so .NET 3.5 mus...

Failure sending test receipt: Symptom: Can not send test receipts Solution: 1. Add the following line to "config.xml": <BaseURI>http://www.yreceipts.com</BaseURI> 2. Browse to the following sites u...

This has only been observed once. It appears to happen when a previous installation of some kind (not necessarily prism) gets suspended (which usually only happens during a system crash or unexpect...

Usual process to raise a support ticket starts with emailing support@retail.eyos.one. Your organisation may have a slightly different process however, please consult your account manager if this is...

First, log in to the Retail Login. If you don't know how to do that, follow this guide.  To start creating a new till, select Till from the dropdown "New" menu in the top left hand corner: You wil...

If prism can't post receipts due to internet issues, it will store them in the Queue folder and post them in 30 second intervals when the internet comes back online. For more operational details, r...

tags; receipt creative, update campaign, change image If you use custom HTML, please send the update HTML template instead of using this method which is for the Grahical User Interface generated em...

Symptom When running install (over a new version) or uninstalling an old version, there was a long delay and it didn't complete.  Cause The Config.xml was 0 bytes which was causing issues.  Solutio...