Patrick

This has only been observed once. It appears to happen when a previous installation of some kind (not necessarily prism) gets suspended (which usually only happens during a system crash or unexpect...

Usual process to raise a support ticket starts with emailing support@retail.eyos.one. Your organisation may have a slightly different process however, please consult your account manager if this is...

First, log in to the Retail Login. If you don't know how to do that, follow this guide.  To start creating a new till, select Till from the dropdown "New" menu in the top left hand corner: You wil...

If prism can't post receipts due to internet issues, it will store them in the Queue folder and post them in 30 second intervals when the internet comes back online. For more operational details, r...

tags; receipt creative, update campaign, change image If you use custom HTML, please send the update HTML template instead of using this method which is for the Grahical User Interface generated em...

Symptom When running install (over a new version) or uninstalling an old version, there was a long delay and it didn't complete.  Cause The Config.xml was 0 bytes which was causing issues.  Solutio...

tags; install, reinstall, reinstalled, installing email receipts, eyos retail Install, eyos retail installed Log in to the Retail Login backend Ensure the store and till are there by checking the ...

Access requirements: Administrator on the till, Administrator in the retail loginNOTE: This only applies if you have a custom exe provided for your company and will not work with a standard MSI.  ...

If the datahub is enabled for your account, all users will have access to it. This includes users of type user, manager and admin.  'datahub read' and 'datahub write' users will be restricted to on...

Technical email addresses are used for a number of web hooks such as JSON data posting.  You can change who receives these emails by editing the 'Technical Contact Email Addresses' text box shown b...